Last Updated: August 10, 2026
At Prakaash Eyewear Pvt. Ltd., we aim to make wholesale ordering straightforward, transparent, and reliable. This Order & Return Policy explains how B2B orders are placed, processed, cancelled, returned, exchanged, and refunded through our website.
By placing an order through our website, you acknowledge and agree to the terms outlined below.
Our website is designed primarily for B2B customers, optical retailers, distributors, wholesalers, resellers, and other business buyers.
New customers are required to register for a business account. Account details may be reviewed and approved by our team before wholesale pricing and ordering access is enabled.
Once your account has been approved, you can browse eligible products, view applicable wholesale pricing, add products to your cart, and place an order through the online checkout process.
Orders are considered subject to confirmation based on product availability, pricing, payment status, applicable commercial terms, and any other requirements communicated by Prakaash Eyewear.
After an order is placed, you may receive an order confirmation through the contact details registered with your account.
An order confirmation acknowledges receipt of the order request and does not necessarily constitute final acceptance where additional verification, stock confirmation, payment approval, or commercial review is required.
If any issue is identified with product availability, pricing, quantities, shipping, or payment, our team may contact you before the order is processed.
Once an order has been confirmed and the applicable payment or credit requirements have been completed, the order will be processed for dispatch.
Orders are generally prepared for dispatch within 24 hours of confirmation, subject to product availability and operational circumstances.
For detailed information regarding domestic and international delivery, please refer to our Delivery Information page.
A cancellation request may be submitted before the order has been packed for dispatch.
To request a cancellation, please contact our team as soon as possible and provide your order number.
Once an order has been packed, dispatched, or otherwise transferred to the shipping process, cancellation may no longer be possible. In such cases, the request may need to be handled under the applicable return process.
For cancelled orders where a refund is applicable, the eligible amount will be refunded to the original payment method or handled according to the applicable payment and commercial terms.
Certain customized, special-production, private-label, or otherwise specifically manufactured orders may be subject to different cancellation terms.
A shipping-address change may be requested before the order has been processed and packed.
Please contact us as soon as possible with your order number and the revised delivery details.
Once an order has been packed or dispatched, we cannot guarantee that the delivery address can be changed. Any additional charges arising from an approved address change, re-routing, or re-shipment may be payable by the customer.
Eligible products may be returned or exchanged within 14 days of delivery, provided all applicable conditions in this policy are satisfied.
To qualify for a return or exchange, the product must:
Returns or exchanges that do not meet these conditions may be declined following inspection.
Exchanges are generally limited to an alternative size or colour of the same product, subject to availability.
An exchange for a different product or model may be treated as a new purchase rather than a standard exchange.
If the requested replacement is unavailable, our team may offer an alternative resolution depending on the circumstances and applicable commercial terms.
If you receive a product that appears to be damaged, defective, or different from the product ordered, please contact us as soon as possible after delivery.
Where appropriate, we may request photographs, videos, packaging details, invoice information, or other documentation to help assess the issue.
Customers should inspect shipments promptly after delivery and report any visible transit damage or discrepancies without unnecessary delay.
Where a return or replacement is approved due to an error attributable to Prakaash Eyewear, the applicable return or replacement arrangements will be communicated by our team.
A return or exchange may be declined where a product:
Any approved return remains subject to inspection upon receipt at our warehouse.
Unless otherwise agreed in writing, returns are self-shipped by the customer.
Customers are responsible for ensuring that returned products are securely packaged to prevent damage during transportation.
We recommend using a reliable shipping service that provides tracking and proof of delivery.
Where a return is approved because of an incorrect shipment, manufacturing defect, or other issue attributable to Prakaash Eyewear, the applicable shipping arrangements or reimbursement will be determined by our team based on the circumstances.
If an order includes a free gift, promotional item, accessory, or other complimentary product, it must be returned along with the primary product when the return conditions require it.
If the promotional item is not returned, the value of the item may be deducted from any applicable refund, subject to applicable law and the terms of the promotion.
To initiate a return or exchange, please contact our team by email or phone and provide:
Order number
Order date
Product/model number
Reason for the return or exchange
Photographs or other supporting information, where applicable
Do not ship a return before receiving confirmation or instructions from our team where prior authorization is required.
Once your return request has been reviewed, we will provide the applicable next steps.
Approved returns should be shipped to:
Prakaash Eyewear Pvt. Ltd.
Gala No. 10, Sakina Industrial Estate,
Block No. 5, Ambe Mata Road,
Bhayandar West, Mumbai – 401101
Maharashtra, India
Please include your order number and relevant order details inside the package so that our warehouse team can identify and process the return.
We will confirm receipt once the returned shipment reaches our warehouse and is recorded for inspection.
All returned products are subject to inspection after receipt.
Approval of a return request before shipment does not automatically guarantee acceptance of the returned product. The final determination will be made after the product is received and inspected against the conditions of this policy.
If a returned product does not meet the applicable requirements, the return may be declined and the product may be shipped back to the customer at the customer's expense, where applicable.
Where a refund is approved, the eligible amount will generally be returned through the original payment method, subject to applicable payment-processing procedures.
The time required for the refund to appear in the customer's account may depend on the payment provider, bank, or financial institution.
Shipping charges, handling charges, transaction fees, or other amounts may not be refundable where permitted by the applicable order terms.
B2B orders may involve larger quantities, bulk cartons, repeat orders, special pricing, customized requirements, or specific commercial arrangements.
Where an order is subject to special pricing, customized production, private-label manufacturing, bulk procurement, or separately agreed commercial terms, those terms may take precedence over the standard return or cancellation provisions where legally permissible.
Customers should confirm product specifications, quantities, pricing, and commercial requirements before placing large or customized orders.
Prakaash Eyewear reserves the right to investigate unusual, repeated, fraudulent, or abusive return activity.
Where permitted by applicable law, we may decline returns that appear to involve misuse of the return process, intentional damage, false claims, or other improper activity.
Prakaash Eyewear Pvt. Ltd. may update this Order & Return Policy from time to time to reflect changes in our business operations, products, services, or applicable requirements.
The latest version will be published on this page with the revised "Last Updated" date.
For questions regarding orders, cancellations, returns, exchanges, refunds, or delivery-address changes, please contact our team:
Prakaash Eyewear Pvt. Ltd.
Email: sales@prakaasheyewear.com
Phone / WhatsApp: +91 9769364624